WaxBall Support

Help & Contact · Last updated: July 30, 2026

Contact

Email: support@zzoera.com
We usually reply within 2–3 business days. Including your device model, iOS version, and the screen where the issue occurred helps us respond faster.

FAQ

How do I play for free?

Watch one ad to get play time: 180 seconds for regular balls, 120 for lower-priced special balls, and 60 for higher-priced ones. When time runs out, watch another ad to continue — or buy the ball for unlimited play with no timer.

I can't see my purchases / I changed devices

All paid items are permanent. Sign in with the same Apple Account and tap “Restore Purchases” in the app. If that fails, email us your App Store receipt.

I want to remove ads

Buying "Remove Ads" removes every ad in the app. The "Premium Pack" includes ad removal plus unlimited use of every special ball.

How do special balls work?

Buy once to use forever, or try them free by watching an ad.

I want a refund

In-app payments and refunds are handled directly by Apple. Request one here: reportaproblem.apple.com

I want to delete my data

Game data is stored only on your device and never sent to a server. Deleting the app deletes the data.

I want to change my ad privacy consent

You can change it anytime in the app’s privacy settings. On iOS, tracking permission is also under Settings › Privacy & Security › Tracking.

View Privacy Policy